Frequently Asked Questions

(1)How does Paintless Dent Repair Work?

• Paintless Dent Repair is a process of accessing the back side of the damaged panel and then massaging and shrinking the dent with unique and specialized rods with different configurations.
• Additionally, there is also the art of “Glue Pulling.” When access can not be gained to the back of the damaged panel, we glue tabs onto the car in order to manipulate and stress relieve the dent from the outside. The paint on the car should be the factory finish due to the adhesion properties being far superior to after-market paint.

(2) Can I Buy One of Those ‘Pop-a-Dent Out’ Kits Seen on TV or In Auto Parts Stores and Fix My Own Dent?

•  We do NOT recommend attempting to fix the dent yourself unless it is an older car whose appearance is not a concern to you.  Companies selling these “Do It Yourself” kits only sell part of the supplies needed.  They do not give you all of the information you need to know about how to stress relieve metal or what kind of paint is on your vehicle.  A twenty dollar “kit” could easily cost you hundreds of dollars to get your vehicle re-repaired at a body shop if your repair does not go as planned.  We know this from experience, as we have had several customers call us to see if we could fix their repair attempts.
  

• NO!  Please make a No Obligation phone call to us first!  We may be able to offer you some helpful advice if you wish to attempt the repair. You need to be aware that every dent is different. The damaged metal needs to be returned to its original shape in a particular order.  In our decades of experience, we have yet to see a dent totally removed with plungers, suction, dry ice or heat.
  

(4) Will My Paint Be Affected By This Type of Repair?

•  No.  As long as you have a high quality finish on your car (most do), paintless dent repair will not damage your vehicle. A factory finish has superior flexibility and adhesion, far better than the old days. That is why there are thousands of vehicles repaired daily all over the world.

(5) How Large of a Dent Can Dents and Dings LLC repair?.

• It is not necessarily the size of the dent but how stretched the metal has become.  While paintless dent repair is not the panacea for all dents, it is a great alternative to conventional auto body repair.  When metals gets stretched, we can only shrink the metal so far.  Real sharp dents, e.g., car shot with a BB gun,  a deep, puncture dent caused by a sharp object, may not be able to repaired using paintless dent repair.  However, a parking lot door “ding” is an excellent candidate for such repair.

(6) How Much Does It Cost to Have Paintless Dent Repair Performed on My Vehicle?  

• Not necessarily.  As much as we like working with our local insurance companies, paintless dent repair is usually so inexpensive, it will probably be less than your deductible (unless it is hail damage).  This will help eliminate frivolous claims and keep your insurance premiums from rising.

• Yes. We have performed paintless dent repair on hundreds of hail damaged vehicles to the delight of our customers.  We have performed hail damage repairs on everything from Chevrolets to Jaguars and all cars in between.  Furthermore, when  youhave Dents and Dings LLC perform your repairs, you are having individuals with a combined thirty three (33) years of collision repair experience working on your vehicle.  We take pride in performing the repairs correctly, the first time. 

(9) Will My Insurance Pay For Hail Damage?

• Yes.  Furthermore, in most cases, paintless dent repair is the preferred method of repair.  With your full coverage policy, the only out-of-pocket expense is your deductible.  And, as with all hail damage claims, Dents and Dings LLC will assist you any way possible to reduce your inconvenience, from free pick up and delivery of your vehicle to helping you arrange for your rental car.

(10) I have never had to file a claim with my insurance, what do I need to do?

• First, you will need to contact your insurance agent to file a claim.  You will be assigned a claim number. An insurance appraiser/adjuster will contact you and make arrangements to view your damaged vehicle.

  Next, you can contact Dents and Dings LLC to set up an appointment to get your vehicle repaired.  Most hail damage repairs only take one (1) or two (2) days,  However, once we review the adjuster’s estimate, we may find additional damage the adjuster was unaware of.  We have an excellent working relationship with all major insurance companies.  We will communicate directly with the adjuster to resolve any issues that may arise.  We promise to care for your car as if it was our own from start to finish.  Regardless of what the job calls for, we will strive to put your vehicle back to its pre-accident condition.  

(11) What is Hole Drilling and Will Dents and Dings Be Using This Process on My Vehicle to Get the Dents Out?

• Absolutely not!  Dents and Dings LLC follows a strict No Hole Drilling policy. Our experience has taught us there is rarely ever a need to drill a hole in a customer’s vehicle. It may  not be the easiest way to repair a dent, but to become great at what we do, the harder way is sometimes the best way!  In extremely rare instances, drilling may be necessary.  But, rest assured, once all options of repair have been exhausted, you, the customer will be notified for your permission.